Privacy Policy

Effective date: May 1, 2026

Open Water Canada, operating at openwater.ca and shopopenwater.ca ("Open Water," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with us.

Our primary website is: openwater.ca Contact email: info@openwater.ca

1. Personal information we collect

We collect only the personal information reasonably necessary to operate our ecommerce website, process orders, communicate with customers, provide customer support, and improve our website and services.

Depending on how you interact with us, we may collect:

Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order information, such as the products you purchase, order history, shipping method, transaction status, and related customer service communications.
Payment-related information, such as payment confirmation, transaction ID, billing details, and payment status. Full credit card details are processed securely by Stripe and are not stored on our servers.
Account information, if you create an account, such as your username, email address, password credentials, saved addresses, and order history.
Wholesale inquiry information, if you apply for wholesale access, such as business name, contact person, business address, website, reseller information, tax or resale details, and products of interest.
Website usage information, such as IP address, browser type, device type, pages visited, referring pages, approximate location, and interactions with our website.

2. How we collect personal information

We collect personal information when you:

place an order through our website;
create or use a customer account;
contact us by email, contact form, or website form;
apply for wholesale access;
browse or interact with our website;
communicate with us about returns, exchanges, shipping, product questions, or customer service issues.

We may also collect limited technical information automatically through cookies, analytics tools, website logs, and similar technologies.

3. How we use personal information

We use personal information for purposes including:

processing, confirming, fulfilling, and shipping orders;
communicating with you about your order;
processing payments, refunds, returns, and exchanges;
providing customer service and responding to inquiries;
managing customer accounts;
reviewing wholesale applications and managing wholesale relationships;
improving our website, products, services, and customer experience;
detecting, preventing, and addressing fraud, abuse, technical issues, or security concerns;
complying with legal, tax, accounting, and regulatory obligations.

We do not sell personal information.

4. Payments

Payments on our website are processed through Stripe. When you make a purchase, your payment information is provided directly to Stripe for secure processing. We do not store full credit card numbers on our servers.

Stripe may collect and process personal information in accordance with its own privacy practices. We recommend reviewing Stripe's privacy policy if you would like more information about how Stripe handles payment information.

5. Shipping and fulfillment

We use customer order and shipping information to fulfill and deliver orders. This may require sharing necessary information with shipping carriers, warehouse or fulfillment partners, postage providers, or related service providers.

Information shared for shipping and fulfillment is limited to what is reasonably necessary to process and deliver your order, such as name, shipping address, phone number if required by the carrier, order contents, and delivery details.

6. Cookies and website technologies

Our website may use cookies and similar technologies to:

operate the shopping cart and checkout process;
remember customer preferences;
maintain login sessions;
improve website performance;
understand website traffic and customer behaviour;
support security and fraud prevention;
support analytics or marketing tools if enabled.

You can usually adjust your browser settings to block or delete cookies. Some website features, including cart and checkout functions, may not work properly if cookies are disabled.

7. Service providers and third parties

We may share personal information with trusted service providers who help us operate our business and website. These may include:

Shopify for ecommerce platform and store operations;
Stripe for payment processing;
shipping carriers and fulfillment partners;
website hosting providers;
analytics, security, backup, and performance tools;
accounting, tax, legal, or business service providers.

These providers are given access only to the information reasonably necessary to perform their services.

We may also disclose personal information if required by law, regulation, court order, tax authority, payment processor, fraud investigation, or other lawful request.

8. Wholesale customers

If you apply for wholesale access, we may collect business-related information to assess your application, communicate with you, confirm resale status, manage wholesale pricing or terms, and maintain business records.

This may include business name, contact person, address, website, reseller information, tax numbers, purchase history, and communications with us.

9. Retention of personal information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, warranty or return issues, tax and accounting records, fraud prevention, legal compliance, and business recordkeeping.

When personal information is no longer required, we will delete it, anonymize it, or securely retain it only as required by law or legitimate business purposes.

10. Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, loss, or theft.

However, no website, email system, payment system, or internet transmission is completely secure. Customers should take care when sharing information online and should protect their account login credentials.

11. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you, or to ask that it be corrected if it is inaccurate or incomplete.

Please contact us at: info@openwater.ca

We may need to verify your identity before responding to a request. In some cases, we may be unable to provide access to certain information if doing so would disclose another person's information, interfere with legal obligations, or conflict with permitted exceptions under applicable privacy laws.

12. Withdrawing consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

If you withdraw consent for information needed to process an order, provide customer service, or meet legal obligations, we may be unable to provide certain products or services.

13. Children's privacy

Our website is intended for general ecommerce use and is not directed specifically to children. We do not knowingly collect personal information from children without appropriate consent.

14. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

16. Contact us

For questions, concerns, access requests, correction requests, or privacy-related inquiries, please contact:

Open Water Canada Email: info@openwater.ca Website: openwater.ca